FAQ'S

All you want to know, or mostly. For further questions don’t hesitate to contact us anothermockup@gmail.com

How do I purchase and download a mockup?

Placing an order is easy!

  1. Browse our collection and select the mockup you need.
  2. Add it to your cart and proceed to checkout.
  3. After completing payment, you’ll receive a download link immediately on the confirmation page and via email.

What file formats are included in your mockups?

Our mockups typically come in formats such as:

  • PSD (Photoshop)

Be sure to check the product description for specific details about each item.

Do I need special software to use your mockups?

Yes, most of our mockups are designed for use with software like:

  • Adobe Photoshop (recommended for PSD files)

 

We recommend to use the last version of Photoshop to a better experience.

Can I use your mockups for commercial projects?

Yes! Our mockups come with a Standard Commercial License, which allows you to use them for personal and commercial projects. For reselling or redistribution, please check our License Agreement or get in touch with us.

What should I do if I have issues downloading a file?

If you experience any issues downloading your files, please:

  1. Check your email for the download link.
  2. Ensure your internet connection is stable.
  3. Contact us at anothermockup@gmail.com if the problem persists, and we’ll resolve it asap.

Can I request a refund?

Due to the nature of digital products, we typically don’t offer refunds.

However, if you encounter a problem with the file (e.g., it’s corrupted or not as described), contact our support team within 7 days for assistance.

Do you offer discounts or bundles?

Yes! We frequently offer discounts and special bundles on popular mockups.

Subscribe to our newsletter or follow us on Instagram to stay updated.

How can I customize a mockup I’ve purchased?

Our mockups are designed for easy customization. Open the file in Photoshop, and edit the Smart Object to place your design.

You can check how to use our mockups.

Can I share purchased mockups with others?

No, sharing or redistributing purchased files violates our terms of service. Each purchase is for individual use. If someone else needs the file, they must purchase their own copy.

How can I contact support?

You can reach us via mail at anothermockup@gmail.com